Salesforce Commerce Cloud
Salesforce Commerce Cloud formerly known as Demandware is a key part of the Salesforce Customer Success Platform and offers eCommerce solutions for B2C and B2B customers. Salesforce Commerce Cloud platform includes solution for customer service, marketing and much more. Salesforce Commerce is the most preferable eCommerce platform by retailers as it provides them the potential to deliver unique shopping experience.
- Endless Aisle for B2C Commerce: This feature allows brands with physical stores the ability to offer shoppers limitless product choice and eliminate lost sales by extending digital commerce into the store. Brands can offer to sell and ship any product to their customers, regardless of its location—helping to deliver product faster and more cost effectively.
- Einstein – AI Built for Customer Growth: Transform your business using Einstein AI by Salesforce which powers the following capabilities:
- Product Recommendations
- Predictive Sort
- Commerce Insights
- Search Dictionaries
- Search Recommendations
- Order Management: Order Management gives brands full visibility into orders and inventory data. Self-service tools for shoppers, and smart up-sell and cross-sell opportunities for service agents inspire shopper loyalty and drive revenue for companies.