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Spencer's

Spencer's partners with Solveda to Enhance eCommerce Website & Revamp Mobile Apps

Based out of Kolkata, Spencer’s is one of the largest & widely known retail chains in India. Having presence in over 35 cities, Spencer’s offers products from multiple categories – food, apparel, electronics and many more. Spencer’s also has Hyper market model of retailing called Spencer’s Hyper.

Challenge

  • Spencer's team needed reliable support and maintenance services to ensure the Adobe Commerce platform remained stable and fully functional
  • The existing site and mobile applications experienced stability issues that affected user experience and operational efficiency
  • Improve search functionality to meet user expectations for speed and relevance
  • The existing app user interface was outdated & usability was low
  • Customer Journey needed to be improved to deliver smooth shoping experience

Solution

  • Initially, Solveda has supported Spencer's team on a support & maintenance task on Adobe Commerce platform
  • Worked with Spencer's team to implement immediate fixes to stabilize the site and mobile applications & resolved code related issues as well
  • Solveda has also enhanced the search functionality to deliver better browsing experience to the users
  • Redesigned mobile apps in React Native using fresh UI/UX designs based on minimalistic design principles
  • Optimized the customer journey to improve overall user experience and app performance

Results

Enhanced Mobile App Experience

Enhanced Customer Experience

Improved Conversions

Platform